Shipping & Delivery

 Shipping Method and Delivery Time

 
    Shipping method

      *Please note that it takes longer than expected date due to invalid address, weather disruptions or other unexpected causes.

      Delivery & Shipping

      Delivery Time = Processing Time + Shipping Time

      Processing Time 

      The processing time varies from product to product. Personalized or engraving orders may take 2-5 working days. Once your item ships, you will receive a confirmation email with tracking information and the estimated delivery date.

      Shipping Time

      In-transit time is estimated and commences from the date of shipping, rather than the date of order. Custom4U ships orders worldwide and makes every effort to ship your products as quickly as possible within the timeframes listed below:

      Tracking Order

      The tracking number and information will be updated in the order details within your account, please log in to check it. 

      US Areas:

      1 . Standard Shipping

      You can usually track the package further with tracking number via : http://track.4px.com/

      2 . Expedited Shipping

      You can usually track the package further with tracking number via: https://tools.usps.com/go/TrackConfirmAction_input for inquiries 

      Other Countries:

      You can usually track the package further with tracking number via: https://www.17track.net/en for inquiries

      More Info

      Customs / Duty Fees： Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note that we have no control over how your country charges duty and we cannot estimate the amounts. If the package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

      Delayed Package： All estimated delivery dates are calculated based on average manufacturing times and your selected shipping method, and do not account for delays caused by vendor service disruptions and/or weather delays.

      Lost Packages: If an order is marked as delivered but the buyer didn't receive it, it is the buyer's responsibility to contact the post office to find the package.

      In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: support@thecustom4u.com with your order number.

      Any other Question？

      Please feel free contact us, we are here to help! Send a message on our website or email to support@thecustom4u.com